Privacy
Your family's information stays your family's.
What we collect
Information you give us when you request care, contact us, apply for a role or use your portal: names, contact details, the preferences and needs you describe, and records created while we serve you.
How we use it
To arrange and deliver care, communicate with your family, match and manage team members, and improve the service. We do not sell personal information.
Who can see it
Access is limited by role. A family sees only their own household's information. A caregiver sees only the clients they are assigned to. HR records are restricted to authorized HR staff.
Applicants and team members
Hiring records, screening authorizations, onboarding documents and employment files are stored privately and are visible only to authorized HR personnel. Sensitive identifiers are minimized and full Social Security numbers are not stored in this platform.
Keeping it safe
Accounts are protected by authentication, access rules are enforced on the database itself, files are stored privately, and access to sensitive records is logged.
Retention
Records are kept for as long as needed to provide the service and to meet recordkeeping obligations, then archived or deleted according to configured retention rules.
Your choices
You may ask us what we hold about you, correct it, or ask us to delete information we are not required to keep. Contact us and we will respond.
A note on health information
NCHH provides private-pay, non-medical aging-at-home support. We are not a medical provider and make no HIPAA compliance claim. Please do not send medical records through public forms.
This summary is provided for clarity and is subject to legal review before production use.